Tradu Complaints

INFORMATION ABOUT OUR COMPLAINTS PROCEDURE

Tradu strives to build strong, long-lasting relationships with all our stakeholders, including and most importantly with our clients. In keeping with this, we view your comments, suggestions and concerns as matters of premiere importance. We also recognize that a client's dissatisfaction is an opportunity for us to improve by enhancing our products and level of service.

WHAT SHOULD I DO IF I HAVE A COMPLAINT?

In the unlikely event that you are dissatisfied with the service provided by Tradu, please contact our Customer Service as soon as possible at + 44 1514537000 or via email at [email protected]. 

If you have a trading question, you can submit a trade inquiry by submitting the Online Trade Audit Form. Please note that all trading inquiries must be logged as quickly as possible after the trading issue has occurred. We have a dedicated team of professionals that are trained to research and resolve trade inquiries. Once the trade has been researched you will be contacted and you will receive a full explanation of what occurred on the trade(s) that were reported for investigation. If the Trade Audit Committee determines you were negatively impacted by a technical issue, an adjustment will be offered.

If our customer service or trade audit teams are unable to resolve the matter or if you wish to submit a complaint without working with our customer service or trade audit teams, you may submit a formal complaint by completing our Online Complaint Form.

The complaint will receive an impartial review to determine if we have acted fairly within our rights and have met our contractual obligations. We will acknowledge your complaint promptly, and a full written response will be provided within eight weeks of receiving the complaint.

Stratos Global LLC is incorporated in St Vincent and the Grenadines with company registration No. 1776 LLC 2022. Stratos Global LLC is not required to hold any financial services license or authorization in St Vincent and the Grenadines in order to provide products and services related to foreign exchange and CFDs. Registered address: Euro House, Richmond Hill Road, Kingstown, VC0100, Saint Vincent and the Grenadines. Stratos Systems Limited with company registration No. 8430582-1 is a Securities Dealer licensed by the Financial Services Authority Seychelles (license number: SD147), providing listed shares. Business address: Block B, Global Village, Jivan’s Complex, Mont Fleuri, Mahe, Seychelles. Above mentioned entities are subsidiaries within the same corporate group of companies, collectively “Tradu”. Risk Warning: The value of your investment can fluctuate. Losses can exceed deposits. The provided information is not directed at residents of the United States, Canada, United Kingdom, European Union, Hong Kong, Australia, Israel or Japan and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. Tradu is headquartered at 20 Gresham Street, 4th Floor, London EC2V 7JE, United Kingdom. Stratos Markets Limited is authorised and regulated in the United Kingdom by the Financial Conduct Authority. Registration number 217689. Registered in England and Wales with Companies House company number 04072877. Stratos Europe Limited, previously FXCM EU Ltd is a Cyprus Investment Firm (“CIF”) registered with the Cyprus Department of Registrar of Companies (HE 405643) and authorised and regulated by the Cyprus Securities and Exchange Commission (“CySEC”) under license number 392/20. Stratos Trading Pty. Limited (AFSL 309763, ABN 31 121 934 432) is regulated by the Australian Securities and Investments Commission. Stratos South Africa (Pty) Ltd is an authorized Financial Services Provider and is regulated by the Financial Sector Conduct Authority under registration number 46534. Stratos Light Limited (Registrar number: 515234623), is incorporated in Israel and is an authorised and licensed company, supervised by the Israeli Securities Authority.

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