Filing a Trade Inquiry
At Tradu, we strive to provide our customers products and services that are resourceful to meet their needs. If we fail to meet your expectations, or you have a specific inquiry or concern that requires a formal review, you are encouraged to file a trade inquiry. Before you do so, please review the top questions and answers on trade execution.
Top Inquiries on Trade Execution
- What is slippage and why does it happen?
- Slippage is the difference between the requested price and the actual execution price. Slippage can be positive or negative; it occurs when the market gaps over prices or when available liquidity at a given price has been exhausted. Market gaps can occur during high volatility or low liquidity markets, and can result in execution far away from your requested rate.
- Why did my trade open/close?
- From within the portfolio section of the trading platform, you can run a report to view your Combined Account Statement. On the statement the “Condition” column indicates the order type that closed the trade. The “Created By” column indicates where the order originated. For example, if the trade was created via a market order from your login credentials, you will see “Mkt” in the “Condition” column, and your account number will be listed in the “Created By” column. If trades were closed via Margin Call you will see “MC” in the “Condition” column and the Tradu server name will be listed in the “Created By” column.
If the above items do not address your inquiry or you would still like an individual review of your account, we encourage you to file a Trade Inquiry Form.
The Trade Services Team will then contact you as soon as possible with a resolution to the inquiry. In the meantime, please manage the trade as you see is appropriate.
Please note that all fields are required to submit an inquiry. To expedite the processing of your inquiry please provide an accurate amount disputed. To obtain the ticket number of a trade, visit the portfolio section of the trading platform.
PLEASE COMPLETE THE FORM BELOW
CLICK THE BUTTON BELOW TO BE REDIRECTED TO THE FORM.
To review execution risks and steps to manage them click here.