Tradu support contact us

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We’re here for you

We believe that you should be able to contact your trading partner in real time. Our worldwide support staff services 20+ languages 24 hours a day, 5 days a week with a typical response time of under 1 minute.

Live Web Chat

Email

General and account specific enquiries

[email protected]

Phone

Find us on this number or request a call back.

Request Call back

Request a call back

Help

Frequently asked questions

01

Does Tradu offer support in other languages?

Tradu offers support in 20+ languages, including: Spanish, French, German, Arabic, Chinese-Mandarin, Italian, and Greek. We offer limited support for Malay, Vietnamese, Chinese-Cantonese, Urdu, Tamil, Hindi, Farsi, Bulgarian, Slovak, Czech, Portuguese, Thai and Russian. For some non-English languages, support hours are limited.

02

What deposit options do I have?

The most common deposit options are Credit or Debit card, Skrill, Neteller or Bank Wire. For a complete list of the options available to you, please log into the Tradu app and click on “Deposit Funds”.

Stratos Global LLC is incorporated in St Vincent and the Grenadines with company registration No. 1776 LLC 2022. Stratos Global LLC is not required to hold any financial services license or authorization in St Vincent and the Grenadines in order to provide products and services related to foreign exchange and CFDs. Registered address: Euro House, Richmond Hill Road, Kingstown, VC0100, Saint Vincent and the Grenadines.

Stratos Systems Limited with company registration No. 8430582-1 is a Securities Dealer licensed by the Financial Services Authority Seychelles (license number: SD147), providing listed shares. Business address: Block B, Global Village, Jivan’s Complex, Mont Fleuri, Mahe, Seychelles.

Stratos Tech Limited is an entity incorporated in Seychelles with company registration No. 8434996-1, providing virtual assets. Registered address: Suite 3, Global Village, Jivan’s Complex, Mont-Fleuri, Mahe, Seychelles.

Above mentioned entities are subsidiaries within the same corporate group of companies, collectively “Tradu”.

Risk Warning: The value of your investment can fluctuate. Losses can exceed deposits.

The provided information is not directed at residents of the United States, Canada, United Kingdom, European Union, Hong Kong, Australia, Israel or Japan and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

Tradu is headquartered at 125 Old Broad Street, 9th Floor, London EC2N 1AR, United Kingdom. Stratos Markets Limited is authorised and regulated in the United Kingdom by the Financial Conduct Authority. Registration number 217689. Registered in England and Wales with Companies House company number 04072877. Stratos Europe Limited is a Cyprus Investment Firm (“CIF”) registered with the Cyprus Department of Registrar of Companies (HE 405643) and authorised and regulated by the Cyprus Securities and Exchange Commission (“CySEC”) under license number 392/20. Stratos Trading Pty. Limited (AFSL 309763, ABN 31 121 934 432) is regulated by the Australian Securities and Investments Commission. Stratos South Africa (Pty) Ltd is an authorized Financial Services Provider and is regulated by the Financial Sector Conduct Authority under registration number 46534. Stratos Light Limited (Registrar number: 515234623), is incorporated in Israel and is an authorised and licensed company, supervised by the Israeli Securities Authority.

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